Buy Phen375 : Complete Guide with Frequently Asked Questions & Answers

Q.: Are you shipping to all countries of the world?

A: Shipping is made almost all over the world (with only a few exceptions). Packages are shipped from the United States (specifically from Dallas, Texas) with the United States Postal Service. Shipping of this product is impossible to countries where the product is forbidden or to embargoed countries.

Countries where Phen375 is not shipped, because they are under an embargo include Cuba, Burma, Sudan, Congo, Palestinian Territories, Somalia, Zimbabwe, Syria, Libya, Liberia, North Korea, Iran, Iraq and Rwanda.

Before placing your order, make sure you have correctly indicated the country of destination, as well as the country short code. At times, errors have been made when completing the order with countries with similar short codes.

If your country is not listed above, the order is normally done. If you still can not find your country in the order table with the ordering countries, then you can contact us at support@phen375.com and you will be offered help to fix any problem in completing the order form.

Q: How can I track the status / progress of my order?

A: Upon completing the order form submitted, a personal account was created automatically. This account could give you a constant tracking as well as information on the progress of your order.

By logging in to this (personal) account – with a special password specified by you – you have the tracking status of your order until delivery. Your order is accompanied by a tracking number (communicated to you) via the www.usps.com or via the postal service you have selected and gives priority to your country, where your order is located.

Once a tracking number is issued (when editing your order), an email (email) with tracking information is automatically forwarded.

Q: What are the shipping charges for my order?

A: All Phen375 orders (international) are shipped – as we have already mentioned – with priority international mail from www.usps.com (United States Postal Service) and are accompanied by a special tracking number (to be informed about the order’s progress until you deliver it to your door).

For pricing according to the destination country of your order, complete your order form – also specifying your country of residence – and your current charge (without sending your order) for that destination will automatically appear on your screen.

Q: How long takes the delivery of an order?

A: Each country – and specifically the customs of each country – operates in a different way and pace. So, the transit time for an international order differs depending on the country. Priority postal service, however, is not a simple service, but rather a fast express service and therefore offers the minimum time required to deliver the package.

On average, the transit time of an international order ranges from 5 to 10 business days (depending on the country of destination as already mentioned). To monitor your order, you are informed by www.usps.com using the personal identification code of your order!

Q: What about my order? It was shipped?

A: Phen375 orders are forwarded at 11am each (working) day.

If your order is not forwarded on that day (due to time you made it), it is forwarded on the next business day.

For example, if you completed your order form and sent it at 1:30 pm. Friday, then it is loaded on Monday at 11 am! But if Monday is a holiday, then the order is loaded at 11 am on Tuesdays and so on.

To monitor your order, you are informed by www.usps.com using the personal identification code of your order!

Q: Can I modify or cancel an order?

A: The process of the order submission is as follows: FILL OUT the order form & FORWARD the order. Upon proper completion of your e-order, we will accept it and send you to our order completion center.

This center is FULLY AUTOMATED (controlled by third parties) and a machine (electronic robot) undertakes the preparation of your order depending on the products you have selected and the quantity you stated in your order form.

Then a label is printed and your personal tracking number is also issued. As already mentioned, your personal tracking code is intended to inform you about the progress of your order until its delivery.

Therefore, the label and the special tracking code are printed BEFORE the preparation and BEFORE sending the orders to the Receipt Department.

From the Receipt Department, the USPS (United States Postal Service) collects the packets for that specific day (Monday through Friday).

After processing your order at the Integration Center (usually within 5 minutes of receiving the order and operating automatically via a machine – electronic robot) the process is irreversible and – as it is perfectly understandable – no interference or modification can be made.

This procedure is notified to the purchaser during buying the product and has been accepted upon submission of the order. The details are in the Terms & Conditions which should be read by the buyer, prior to placing any order.

You accept the terms by clicking on the “I agree with the terms and conditions” sentence found on the order form.

In case you wish to cancel your order after processing it is not possible! In case you wish to add other products to it you will need to fill in a new order with the additional products desired!

Q: What about the lost packages? Is it possible to lose my pack?

A: As already mentioned, each packet is issued with a tracking number from www.usps.com or from www.royalmail.com

Upon delivery, each order package is also accompanied by a confirmation of receipt received by the customer / consignee or by the postal service of the country of delivery (i.e. the country of the recipient).

So, the insurance coverage stipulates that our company is obliged to replace the lost order and send the package again so that can be compensated in turn, for a missing, lost or even stolen package. In most cases, it’s just a mess with the post office, and the missed package appears with a little delay within a few weeks.

According to the insurance company, our company is not allowed to lodge any claim on any compensation before 30 working days.

This is to avoid any attempt to deceive or steal at the expense of the company or the insurance system (indicating that the package has been lost while it has already been received and held). It happens from time to time that the postal system is not up to date (for a variety of reasons, for example due to lost data), but usually the update takes place within 30 days.

So, many of the missing packages are located within a period of 30 days and so tracking data is automatically updated.

However, if a customer really needs help with an unsolicited order or a lost package, then you should contact support staff for more in-depth help!

Q: What I can do if something is missing from the order I have placed?

A: Though the dispatch center and warehouse are – as we have already mentioned – fully automated (using special machines / electronic robots), and despite the fact that the whole process takes place in state-of-the-art facilities, it can not be ruled out the probability of error (mainly in relation to the correct quantity of packages shipped).

So if you receive a package with an incomplete order, the support team is responsible for sending the lost item at their expense.

> The procedure is as follows: By means of a support request the customer declares the product lost from his order.

However, the customer should be aware that additional evidence will be required, such as:

• a description of the package (just as it was received at the time it was received)
• a photograph of the outer and inner parts of the package 

Q: What I could do If my order is delivered with damaged packaging?

A: If you receive the package of your order deformed or totally damaged, if your package is opened or if you find that the products are missing (or even a part of them) DO NOT PROCEED TO THE RECEIPT OF YOUR PACKAGE!

The company undertakes to re-send your parcel with your order because the Postal Services are obliged to deliver your package intact and in full, that is, exactly as it was and when it was received by our company.

However, there is a possibility that the parcel with your order has had to be opened for inspection by the Customs Authorities of the country.

In this case, it is considered a matter of importing with your local customs office and with the right to inspect items imported. However, NONE has any right to remove, destroy or take ownership of products! So, if you think that something like this has happened, please contact us with an email and we will contact our postal representative to resolve your issue.

A 7-day period of time for reporting damaged products is offered. In some cases this timeframe can be expanded (depending on the quantity ordered).

The request for product destruction can be registered by a customer / recipient via a support request.

In this case, the customer should be aware that additional evidence will be required, such as:

• a description of the package (just as it received at the time it was received)
• a photograph of outer and inner parts of the package